Shipping policy

Processing time

Orders placed before 2pm ET on a business day ship the same day. Orders placed after that, or on weekends and holidays, ship the next business day.

You'll receive a confirmation email with tracking as soon as your order leaves our warehouse. If you don't see it within 2 business days, check your spam folder, then email us.

Where we ship

We ship to the United States and worldwide]. We currently do not ship to PO boxes and APO-FPO addresses.

Delivery times and rates

Delivery estimates are counted in business days from the ship date, not the order date, and they're estimates rather than guarantees. Carriers can be delayed by weather, holidays, and their own backlogs.

Order tracking

Your tracking number can take up to 24 hours to show movement after you receive it. That's normal and doesn't mean anything is wrong.

Wrong address

Please check your shipping address carefully at checkout. If a package is returned to us because the address was incomplete or incorrect, we'll contact you to arrange redelivery. Redelivery shipping may be charged again.

If you spot a mistake, email us within 2 hours and we'll correct it if the order hasn't shipped.

Lost or stolen packages

If tracking shows delivered but you don't have the package, check with neighbours and household members first, then wait 24 hours — carriers sometimes mark packages early.

If it still hasn't appeared, email us with your order number and we'll help you open a claim with the carrier. We'll work with you case by case.

Damaged in transit

If your order arrives damaged, take a photo of the packaging and the item and email it to us within 14 days. We'll send a replacement or refund you — your choice.